Empathy offers a holistic approach to bereavement support by providing on-demand personalized guidance and care for the administrative, emotional, legal, and financial challenges associated with loss.

This service is available at no additional cost to beneficiaries of employees enrolled in group life insurance as part of our Beneficiary Claims Services and to all individuals (employee, spouse and insurance-eligible children) enrolled in accident, critical illness or hospital indemnity insurance with life-threatening conditions at the time of claim.

Grief support

Empathy provides a compassionate and understanding space where families can find support that resonates most with their personal experience of loss and preparing for a loss, including:

• Real-time human support from a team of Care Managers
• Guided meditations, breathing exercises, and additional tools
• In-depth library on loss

Logistical support

Each insured individual and beneficiary receives a personalized Care Plan tailored to their individual needs. A wide variety of time-saving tools and support enables them to:

• Get help planning a funeral and locating a trusted funeral home
• Receive an expertly-crafted obituary honoring their loved one
• Identify and manage all benefits the family may be eligible for
• Close accounts and cancel subscriptions
• Keep key documents in a secure digital document storage
• Navigate probate and settle the estate with state-specific support