Efficiency is key when providing exceptional services.

Our flexible administration is brought to life through expert implementations and seamless technology integrations to deliver a smooth customer experience.

We love surprises

Our implementation team takes complex implementations in stride. While we strive for smooth sailing, when surprises do come up (and they often do for large complex plans), we’re ready to be nimble and pivot. 

We put the process to work for you, making the best use of employer resources. That’s why one implementation manager is assigned to every client, so there is a single point of contact. Our flexible approach allows employers to choose the method that works best during the implementation process – a workshop to hammer out all the details or a cadence of short meetings to selectively leverage your subject matter experts. Our team consistently provides multiple methods of communication to drive transparency from the kick-off meeting through on-boarding, streamlining each step of the way. Your communication experience will include: 

• Consistent reviews and interactions 

• Proactive recommendations

• Benefits enrollment platform or Third Party Administrator (TPA) involvement 

Technology: seamless integrations

Securian Financial has the flexibility to collaborate with all enrollment platforms and administrative vendors. Our technology platform relationships make administration seamless for employers. This is supported by pre-established integrations and best practices, resulting in streamlined processes and simplified enrollment. 

We view a client’s benefits administration platform as an extension of them because they are completing tasks on behalf of the employer. We provide portal access to our administrative partners so they can continue to take work off HR’s plate. 

Better experiences for employer and employees

Reduce benefit staff workload

When plan administration is outsourced to Securian Financial, we conduct enrollment, manage eligibility rules, maintain coverage and beneficiary records, calculate premium deductions and work directly with employees to provide personalized service.

Our portal for benefits administrators offers easy access to plan information, tools and data, allowing benefits staff to work more efficiently. Benefits staff can:

• Submit claims and documentation electronically, reducing processing time

• View on-demand evidence of insurability (EOI) and claims status reports, putting detailed plan information at their fingertips

Convenient employee experience

Our easy-to-use self-service website, Lifebenefits.com, provides employees with a simple, seamless and secure enrollment experience.

Employees can manage their group insurance benefits on any device — mobile, tablet or desktop. Employees can:

• Enroll for coverage

• View coverage and premium amounts 

• Submit evidence of insurability/proof of good health and get a quick response, including real-time approvals

• Designate and change beneficiaries

• With cash value plans, employees can also view contribution amounts and loan balances, and withdraw or make lump-sum contributions to their cash value

• Gain more education and confidence on benefits through the integrated decision-support tool, Benefit Scout®