We deliver more than a claims payment. Years of experience and a collaborative culture allow us to process claims with a high-touch, personalized approach. A deep commitment to compassionate, timely service means our technology-driven claims experience is effectively managed from beginning to end. 

Streamlined submission process

• Claim submission made easy with eClaim or file transfer

• Fast Track eliminates the need for paper mail or a death certificate for qualifying claims $250,000 or less

• We accept a photograph of the death certificate

• Straightforward online claims form allows for fast payments

Superior support for employers and employees

• We manage claim from notice to final decision

• Claims team averages a decade of group claims experience

• Customized grief sensitivity training enhances empathetic approach  

• We offer Empathy, comprehensive bereavement support for beneficiaries

• Legacy planning resources available

Express assignment service

• Securian works directly with the funeral home or lending agency for final expense reimbursement, removing the burden from the beneficiary

• Same-day claim review and phone call to validate funeral home assignment

• Other forms of rush payment are also an option (e.g., direct deposit or overnight check) 

Cash advance solution

• Securian communicates directly with the beneficiary to provide prompt financial assistance during a difficult time

• Qualifying claims are eligible for a partial benefit up to a maximum of $25,000, prior to receipt of a death certificate or completed claim form

• Advanced amount is deducted from the final basic life amount coverage 

Flexible claim distribution options

• Direct deposit into a beneficiary’s personal checking or savings account

• Legacy Accounts™ provide access to insurance benefits via an interest-bearing account